Customer Portal Documentation

Welcome to the comprehensive user guide for the Customer Portal. Here you'll find detailed documentation on how to use all the features and functionalities available to you.

Getting Started

New to the platform? Start here to learn the basics of setting up your account and getting verified.

Sign Up Process

Learn how to create your account and get started with the customer portal.

Email Verification

Understand the email verification process and how to verify your account.

Features Guide

Detailed guides for all the features available in your customer portal. Learn how to make the most of each module.

All Transactions

View, search, and manage all your financial transactions in one place.

Team Management

Manage team member access, roles, and permissions within your organization.

Customer Information

Update and manage your company and contact information.

Accounting Port

Access accounting features, view balances, and manage aging reports.

Shipping Port

Track shipments, manage shipping addresses, and view delivery status.

Item ID Database

Search and manage item information, pricing, and inventory details.

Address Management

Manage billing and shipping addresses for your organization.

Portal Support

Create and manage support tickets for portal-related issues and questions.

Product Support

Submit product support cases for warranty claims, technical issues, and service requests.

MTR Search

Search for Material Test Reports using heat numbers and download documents.

Flameco Repository

Access and manage your documents, product catalogs, and technical specifications.

PO Submission

Learn how to submit Purchase Orders for approved quotes to convert them into sales orders.

Design Collaboration

Manage drawing requests, view versions, and access design collaboration features.

Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions.